Service terms
Version: 10 October 2026
Vehicle handover, estimates, repairs and transport terms at VIVA Auto Serwis.
ul. Adama Mickiewicza 37/58, 01-625 Warszawa · NIP 5252963835 · KRS 0001046531 · REGON 525840386 · Kapitał zakładowy: 5 000 zł · Sąd Rejonowy dla m.st. Warszawy w Warszawie, XIV Wydział Gospodarczy KRS
Workshop and contact: Marii Skłodowskiej-Curie 77A, 59-300 Lubin
+48 666 992 555 · lubinwarsztat@gmail.com
1. Work orders and bookings
A ROAPP or telephone booking arranges a visit; it does not authorize unlimited repairs. We agree scope, price or its calculation and an estimated completion date before work starts. These terms are provided before contracting; the work order is confirmed on paper or in a message the customer can keep.
2. Vehicle handover
Please describe symptoms, previous repairs, modifications and operating restrictions. Mileage, fuel, keys, equipment and visible damage may be recorded with photographs. Remove belongings unrelated to the repair. This does not exclude the workshop’s statutory liability.
3. Prices and diagnostics
Consumer prices include VAT. “From” prices and calculators are estimates within the stated scope. Labour, parts, materials and diagnostic charges are agreed before work. Paid diagnostics must be agreed even if no subsequent repair is ordered. Promotions follow their stated conditions and are not automatically combined.
4. Additional work and parts
We report newly discovered faults or cost increases before additional work and document approval. Customer-supplied parts are checked for fit and identified risks explained; correct installation remains our responsibility. Agree return of removed parts before repair, subject to exchange parts and waste-handling requirements.
5. Completion and collection
Timing depends on scope and parts availability; changes are communicated and agreed. A repair-related test drive requires agreement. At collection we explain work, charges and recommendations and release the car to the customer or an authorized person. Payment is due as agreed in the order or invoice. No unagreed cancellation penalties or parking fees apply.
6. Recovery and travel assistance
Recovery transport requires separate confirmation of availability, collection and delivery points, loading feasibility, price and additional charges. Vehicle condition is documented at handover and delivery. We do not promise 24/7 cover or a guaranteed arrival time. Passenger transport, lifts and help finding accommodation are agreed separately; hotel bookings follow the hotel operator’s terms. Repair prices do not automatically include transport or accommodation.
7. Liability and application
We are responsible for services under applicable law and the agreed scope. These terms do not waive consumer rights or liability for our mistakes. A service is not necessarily a full inspection of the entire vehicle; the order defines the scope. An additional commercial guarantee applies only if separately granted with defined terms. Updates affect new contracts, not agreed orders. Polish law applies subject to mandatory consumer protections; court jurisdiction follows the law.